Terms of service

Terms of Service

Welcome to UNIVASTRA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Eligibility & Account Terms

By using our website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

  • You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

2. Pricing & Payment

  • All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

  • Prices are inclusive/exclusive of applicable taxes as indicated at checkout.

  • Shipping charges, if applicable, will be displayed before payment.

  • We reserve the right to modify prices, promotional offers, or discounts at any time without prior notice.

  • Payment must be successfully completed before an order is processed.

  • We reserve the right to refuse or cancel any order in the event of payment failure, pricing errors, suspected fraud, or any unauthorized transaction.

3. Product Descriptions

We strive to present our products as accurately as possible through descriptions, specifications, and photographs.

However:

  • Actual product colours may vary slightly due to lighting conditions and differences in device or monitor settings.

  • Minor variations in handcrafted products, prints, embroidery, or fabric texture are a natural characteristic of such products and should not be considered defects.

  • Product dimensions are approximate and may have minor manufacturing variations.

We reserve the right to update product descriptions, images, and specifications without prior notice.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase and does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order at our sole discretion.

  • Cancel orders due to stock unavailability.

  • Cancel orders involving pricing or technical errors.

  • Reject orders suspected of fraud or misuse.

  • Request additional verification before processing an order.

If your order is cancelled after payment has been successfully received, the applicable amount will be refunded through the original payment method.

5. Shipping & Delivery

We aim to dispatch orders within the timelines mentioned on our website.

Please note:

  • Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

  • Delays caused by courier partners are beyond our reasonable control.

  • Customers are responsible for providing accurate shipping details.

  • Additional shipping charges resulting from incorrect addresses or repeated delivery attempts may be payable by the customer.


6. Returns & Refunds

Our Returns & Refunds Policy forms an integral part of these Terms of Service.

Customers are requested to review our Return & Exchange Policy before placing an order.

In summary:

  • Return, replacement, or exchange requests must be raised within the period specified in our Return & Exchange Policy.

  • Exchanges are available only under eligible circumstances described in our policy.

  • Refund eligibility is subject to the conditions outlined in our Return & Exchange Policy.

The detailed policy available on our website shall prevail in the event of any inconsistency.

7. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems or servers.

  • Interfere with the security or proper functioning of the website.

  • Upload viruses, malware, or malicious code.

  • Use automated tools, bots, or scraping software without authorization.

  • Copy, reproduce, distribute, modify, or commercially exploit any content from the website without prior written permission.

  • Impersonate another person or provide false information.

  • Engage in fraudulent purchases, payment abuse, or chargeback fraud.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where applicable.

8. Intellectual Property

All content available on this website, including but not limited to logos, designs, graphics, product images, text, branding, trademarks, and website content, is the intellectual property of UNIVASTRA or its licensors.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Limitation of Liability

To the maximum extent permitted under applicable law, UNIVASTRA, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use the website.

  • Delays in delivery beyond our reasonable control.

  • Temporary interruptions of website services.

  • Unauthorized access to customer accounts.

  • Third-party payment gateway or courier service issues.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

10. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in [JAIPUR, RAJASTHAN, INDIA].

12. Changes to These Terms

We reserve the right to amend or update these Terms at any time without prior notice.

The revised Terms will become effective immediately upon publication on this website. Continued use of the website after such changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

UNIVASTRA
Email: univastraonline@gmail.com