Shipping policy

Shipping Policy

 

At UNIVASTRA we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below to understand how we process and deliver your purchases.

Order Processing

All orders are processed within 48HOURS after successful payment confirmation.

Orders are processed only on business days (excluding weekends and public holidays). During peak shopping periods, festive seasons, or promotional events, processing times may be slightly longer than usual.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS containing your shipment details.

Shipping Methods

We partner with trusted courier service providers to ensure safe and timely delivery of your order.

Available shipping options, if applicable, will be displayed during checkout based on your delivery location.

Delivery Timeframes

Please note that these are estimated delivery timelines and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your order value and delivery location.

  • Standard Shipping: [SHIPPING COST]

  • Free Shipping: Available on orders above [ORDER VALUE] (if applicable).

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS.

You can use the tracking information to monitor the status of your shipment in real time.

If you do not receive your tracking details within 3 days after dispatch, please contact our customer support team.

Delivery Issues & Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions.

  • Natural disasters or force majeure events.

  • Public holidays or festivals.

  • Courier service disruptions.

  • Government restrictions or unforeseen logistical issues.

In such cases, we appreciate your patience and understanding.

Customers are responsible for providing complete and accurate shipping information at the time of placing an order. UNIVASTRA shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses or unavailable recipients.

If a shipment is returned to us due to an incorrect address, refusal to accept the delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

International Shipping

UNIVASTRA currently DOES offer international shipping.

If international shipping is available:

  • Delivery timelines vary depending on the destination country.

  • Customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

  • Customs clearance procedures may cause additional delays that are beyond our control.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

UNIVASTRA
Email: univastraonline@gmail.com